OUR STORE POLICIES

Things You Need to Know

We founded Peartree Glass Studio with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

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DELIVERY

We aim to get orders process and delivered as soon as possible. All orders will aim to be out for delivery within 2 working days and will be shipped via Royal Mail First Class post unless upgraded to tracked delivery in checkout. Large mosaics and Mirrors may be sent by courier special delivery due to size/weight. Peartree Glass Studio is not responsible for any loss of package after shipping, unless the order has been upgraded to tracked delivery. Tracked deliveries will receive a refund in full if loss of package is confirm by the courier. For lost orders which did not have upgraded shipping, please get in touch and we will see what we can do to help. For orders that arrive damaged on delivery, you must provide photo evidence within 24 hours of receiving the package for a full refund. Damaged items must be returned to us, with return shipping refunded. 

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RETURNS, EXCHANGE & CANCELLATIONS

I gladly accept returns

Contact me within: 14 days of delivery

Dispatch items back within: 28 days of delivery

I don't accept exchanges or cancellations

However please contact me if you have any problems with your order and we will strive to find a solution for you!

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged, I can't accept returns for:

• Custom or personalised orders

Conditions of return

Buyers are responsible for return postage costs (unless due to damage or defect). If the item is not returned in its original condition, the buyer is responsible for any loss in value.